Join to apply for the Technical Account Manager - ediscovery role at Relativity . 3 days ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Job Overview The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. Posting Type: Remote/Hybrid Role Responsibilities Develop a robust understanding of projects impacting your service area and ensure service impact is minimized. Help guide the resolution of critical customer incidents. Lead technical success plans to ensure customers have a positive and successful experience using Relativity. Be accountable for the quality of service provided; ensure future demand from growth and projects is understood and factored into capacity planning. Work collaboratively with cross-functional teams as an SME to enhance the product and improve customer experience. Drive internal service review meetings covering performance, service improvements, quality, and process. Partner with senior team members in Product and Engineering to troubleshoot and resolve customer incidents. When interacting with customers, proactively provide best practices on the use of Relativity. Maintain flexibility to work other time frames as needed. Demonstrate commitment to company values. Follow Knowledge-Centered Support (KCS) processes and best practices. Exhibit SME knowledge in Relativity. Minimum Qualifications Active Relativity Certified Administrator certification. Preferred Qualifications 5+ years of technical experience with Relativity in a customer-facing role. Experience with SQL, Windows, and troubleshooting complex technical issues. Excellent communication skills. Ability to work under pressure, manage multiple projects, and meet deadlines. Experience in SaaS, IaaS, or Hybrid environments. Knowledge of the e-discovery industry and products. ITIL Certification. Relativity offers competitive compensation, including base salary, performance bonus, and incentives. The salary range is $82,000 - $124,000, based on experience and qualifications. Additional Details Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Sales and Business Development Industries: Software Development #J-18808-Ljbffr Relativity
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