Job Description
Hotel Security Agent Overview:
We are looking for dedicated and highly capable Security Agent to ensure the safety and security of hotel guests, staff and assets during the overnight hours. The ideal candidate will have strong observational skills, excellent communication abilities, and a keen sense of responsibility. This position requires the ability to handle high-pressure situations, adapt to dynamic environments, and work collaboratively within a team.
Responsibilities:
- Security: Provide a visible security presence for the hotel.
- Access Control: Monitor and control access points, verifying credentials and authorizing entry as necessary.
- Patrolling: Conduct regular patrols of the hotel's interior and exterior areas to identify and address security risks, suspicious activities, or potential hazards.
- Emergency Response: Be prepared to respond effectively to emergencies, such as medical incidents, disturbances, evacuations, or other unforeseen circumstances.
- Conflict Resolution: Diplomatically handle conflicts or disagreements, de-escalating situations whenever possible and involving appropriate authorities if necessary.
- Communication: Maintain clear and concise communication with fellow hotel personnel and law enforcement agencies to coordinate efforts and ensure a secure environment.
- Customer Service: Provide excellent customer service by assisting guests with directions, information, and other inquiries while maintaining a professional demeanor.
- Report Writing: Accurately document incidents, security breaches, or any other relevant information in detailed written reports.
- Collaboration: Work collaboratively with other security personnel, hotel staff, and local law enforcement to ensure a unified and coordinated security approach.
Qualifications:
- High school diploma or equivalent (additional training in security or law enforcement is a plus).
- Previous experience in hotel security, customer service roles, or a related field is preferred.
- Strong interpersonal and communication skills, including the ability to interact professionally with a diverse range of individuals.
- Ability to remain composed under pressure and make quick, sound decisions.
- Excellent observational skills to detect potential security risks and breaches.
- Physical fitness and stamina to stand, walk, and patrol for extended periods.
- A valid security guard license or the ability to obtain one within a specified time frame.
- Flexibility to work irregular hours, including evenings, weekends, and holidays, based on the hotels needs.
Candidates must possess the following:
- All candidates must be a minimum of 21 years old.
- Must have a valid driver's license.
- Must be able to clear a drug and background screening.
- Must be able to pass a satisfactory physical fitness test.
- Must have reliable transportation.
- Must have a reliable contact number and email.
- Must have a well-fitted black suit, shirt, belt and dress shoes.
Application Process:
Interested candidates should submit their resume outlining their relevant experience and explaining their suitability for the position. Qualified candidates will be contacted for an interview and, after passing the physical fitness test, will receive a conditional job offer and complete one week of training.
Job Types: Full-time, On-Call/Per Diem, Contract
Pay: Starting at $22.00 per hour
Experience level: 1 year
Schedule:
- Holidays
- Night shift
- On call
- Weekends as needed
Education: High school or equivalent (Preferred)
Experience: Customer service: 1 year (Preferred)
License/Certification: Guard Card (Required)
Work Location: Santa Ana, CA J & A Group, Services Inc
Job Tags
Hourly pay, Holiday work, Full time, Contract work, Local area, Night shift, Afternoon shift,