Job Description
Job Description
Job Description
- No Third Parties Direct hire position No C2C
- Have you led or supported any healthcare-related technology implementations?
- Are you familiar with HIPAA, HITECH, or CMS regulations?
- Have you worked with healthcare data formats like HL7 or EDI (e.g., 834, 835, 837)?
- Have you directly managed client relationships during project delivery?
- Have you worked closely with developers or system architects to resolve technical issues, and work through testing phase(s) of implementations?
- Are you comfortable leading client-facing meetings such as kickoffs or executive updates?
- Have you handled client escalations or scope negotiations?
- Do you have experience translating technical requirements for non-technical stakeholders?
Reports To Senior Director of Implementation
FLSA Status Exempt
Department Development
AD Role Implementation
Overview
The Implementation Project Manager is responsible for leading and managing
successful deployment of Smart Data Solution products across various healthcare
customers, ensuring seamless integration, timely execution, and customer satisfaction.
This role involves working closely with customers, engineering, client partners and
internal stakeholders to implement solutions that ensures operational efficiency, aligns
with business goals, and enhances customer satisfaction through seamless onboarding
and adoption.
Key Responsibilities include, but are not limited to:
Project & Program Management:
Plan, execute and oversee the end-to-end implementation of the client's products, ensuring projects are delivered on time, within scope, and
within budget.
Identify potential risks and develop mitigation strategies to ensure smooth
implementation.
Develop scalable processes for managing multiple concurrent implementations
across different healthcare customers.
Work closely with Product and Engineering teams to refine implementation
workflows, resolve technical roadblocks, drive automation, and enhance system
integrations.
Develop and manage a detailed project plan to align with budget and forecast
Organize project update meetings and associated agendas
Track project deliverables, dependencies, and due dates
Manage change control, issues/risk management and reporting
Manage project team escalations for resolution
Maintain communication between all team members regarding due deliverables,
and make appropriate adjustments to ensure that all due dates are met
Customer & Stakeholder Management:
Serve as the primary point of contact for clients throughout the implementation
process.
Conduct client needs assessments, gap analyses, and workflow mapping.
Facilitate regular status meetings, progress reports, and executive briefings.
Train end-users and provide support to optimize system adoption
Technical & Process Integration
Assist in translating business rules into technical specifications
Evaluate business problems and align process and technology solutions to meet client business goals and objectives.
Build testing plans and assist during testing phases.
Troubleshoot and resolve technical or operational issues during deployment.
Performance Monitoring & Continuous Improvement
Track key performance indicators (KPIs) to measure project success.
Gather feedback from clients to improve future implementations.
Document best practices and lessons learned for process enhancement
Leverage analytics and reporting to identify inefficiencies and implement data-
driven process improvements.
Identify opportunities for automation, self-service tools, and technology
enhancements to streamline implementation.
Qualifications
Education and Experience
3+ years of experience in software implementation, project management, or
professional services, preferably in healthcare technology
Proven experience leading complex, multi-stakeholder software implementations.
Expertise in project management methodologies (Agile, Scrum, Waterfall, etc.).
Strong understanding of customer success, onboarding, and software adoption
strategies.
Excellent leadership, communication, and stakeholder management skills.
Ability to analyze data and metrics to drive strategic decisions and process
improvements.
Technical Skills
Knowledge of cloud-based SaaS deployment, system configurations, and
implementation best practices.
Familiarity with SQL, data migration processes, and healthcare data security
protocols.
Experience with project management and implementation tools like JIRA,
Salesforce, Smartsheet, Clarity, or similar platforms.
Previous experience working in high-growth or fast-paced SaaS environments.
PMP, PMI-ACP, or similar project management certification is a plus.
Understanding of AI/ML applications in healthcare is a plus.
Soft Skills:
Excellent communication, stakeholder management, and client relationship skills.
Strong problem-solving abilities and adaptability to changing priorities.
High attention to detail and ability to manage multiple projects simultaneously.
Team-oriented mindset with leadership and negotiation capabilities Company Description
RightStaff was recognized by INC 5000 as one of the fastest growing companies in the nation. RightStaff's unique process and approach to staffing has enabled us to provide services that far exceed our competitors in the areas of resource qualification, delivery and performance measurement.
Voted Best Places to work in the Dallas/Fort Worth area. RightStaff is a nationwide IT solutions partner. We offer a full range of services, covering recruitment, project management, rollouts, project deployment, staffing, consulting services, and direct hire placement.
RightStaff is continuing to grow our service offerings every year, offers excellent compensation, and a great opportunity for career growth.
Company Description
RightStaff was recognized by INC 5000 as one of the fastest growing companies in the nation. RightStaff's unique process and approach to staffing has enabled us to provide services that far exceed our competitors in the areas of resource qualification, delivery and performance measurement.\r\n\r\nVoted Best Places to work in the Dallas/Fort Worth area. RightStaff is a nationwide IT solutions partner. We offer a full range of services, covering recruitment, project management, rollouts, project deployment, staffing, consulting services, and direct hire placement. \r\n\r\nRightStaff is continuing to grow our service offerings every year, offers excellent compensation, and a great opportunity for career growth.
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