Join to apply for the Call Center Manager role at National Floors Direct 3 days ago Be among the first 25 applicants Join to apply for the Call Center Manager role at National Floors Direct Get AI-powered advice on this job and more exclusive features. Job Description Overview: National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience. We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives. In this role, you will be a leader, a crucial customer touch point, and a representative of the National Floors Direct brand. You will be responsible for receiving inbound calls and making outbound calls from customers regarding their needs and purchase of new floor-coverings. Responsibilities: Managing, leading, and engaging a mid-sized team. Handling inbound calls and making outbound calls. Engaging with prospective customers regarding their floor covering needs. Passionate About Delivering a Great Customer Experience. Providing a positive and informative customer experience. Use internal tools to document all customer touch points and communications. Availability to weekends. Ability to build rapport with customers. Contribute to the achievement of team goals and outcomes. Participate in regular training and development meetings as required. Represent the brand in line with our mission of delivering an amazing customer experience. Qualifications: 5+ years of Call Center, Customer Service, or other customer facing experience. 3+ year of leadership experience. Familiarity with Customer Relationship Management (CRM) software and best practices. Technologically proficient, Excellent listening and communication skills. Must possess a positive, can-do attitude. Benefits and Compensation: Performance Bonuses 100% Paid Training Medical Insurance Dental Insurance Vision Insurance Flexible Schedules Employee Discounts Paid Time Off (PTO) 401k What Our Employees Say About Us? Indeed Employee Reviews: 88% Glassdoor Employee Reviews: 96% What Our Customers Say About Us? Consumer Affairs Customer Reviews: 90% Trustpilot Customer Reviews: 90% Houzz Customer Reviews: 94% Google Customer Reviews: 94% How Our Call Center Managers Are Set Up For Success? Ongoing Training Learning and Development Career Pathing Opportunities for Growth This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole. If you are committed to achieving your personal and professional goals – all while having the flexibility to design your own schedule, this could be the best next career step for you. National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Retail Referrals increase your chances of interviewing at National Floors Direct by 2x Get notified about new Call Center Manager jobs in Boca Raton, FL . Customer Experience Group Lead - Boca Raton Boca Raton, FL $50,000.00-$70,000.00 2 weeks ago Manager, Contact Center Training and Content Development Palm Springs, FL $70,000.00-$100,000.00 2 weeks ago Call Center Manager/Supervisor - Bilingual (Spanish/English) Dania, FL $48,000.00-$54,000.00 3 weeks ago Boynton Beach, FL $17.00-$19.00 1 month ago Boynton Beach, FL $58,656.00-$71,000.00 1 month ago Wellington, FL $54,700.00-$91,000.00 1 week ago Wellington, FL $54,700.00-$91,000.00 1 week ago Parts Manager – Service Manager – Service Advisor Deerfield Beach, FL $40,000.00-$65,000.00 7 hours ago Boynton Beach, FL $65,000.00-$80,000.00 4 days ago Manager or Assistant Athletic Director of Operations Assistant F&B Operations Manager (Beverage) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr National Floors Direct
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